Refund Policies
Special Refund Policies during 2021-22 related to Provincial COVID-19 measures and any future potential Pandemics:
Please click here>> to see the Special Refund Policies for COVID-19 during the 2021-22 Winter Indoor Season. Note that the Refund Policy has been updated Jan 21, 2022 to reflect the provincial re-opening on midnight of Jan 31.
For Camps/Clinics/Events:
There is a $30.00 administration fee if the registered user wishes to cancel a camp/clinic/event. If a written cancellation, using the MSA Refund Form, is received by the office 14 days or more prior to the start of the camp/clinic/event, a refund, less the $30.00 administration fee (per booking), will be provided. If a cancellation is made to the registration office less than 14 days prior to the camp/clinic/event start date, consideration will be only given to either switching weeks of camp/clinics/events or credit for future use. Once a camp/clinic/event has started, no refunds will be provided.
For Coaching Courses (OSA/NCCP):
No refund will be provided unless the MSA cancels the course.
For regular programming (skills development, leagues, games):
No refunds will be given after:
- April 1st for the summer season, or
- September 1st for the fall season, or
- November 1st for the winter season, or
- the start of the season, whichever comes first, unless sanctioned by the Registrar and the Treasurer.
An administration fee of $35.00 per player will be levied for any refund request. Refunds will be given only if the clean uniform is returned in good order to the office. Refunds will only be accepted when the MSA Refund Form, completed and signed, has been received by the office administrator. There will be no refund for sessions cancelled due to the Town of Milton closures of fields, inclement weather, player injury or other force majeure.
For Team Registrations (leagues):
No refunds will be given after a team has been registered. The team is responsible for managing all payments by, and refunds to, team members (in case of replacements or substitutes).
For Equipment and Apparel:
No refunds will be given once the product or equipment has been delivered. Club will replace product if it was defective at time of delivery. It is the customer’s responsibility to inspect product prior to accepting it.
For Birthday-Party Bookings:
The deposit of $100 is non-refundable. If fee was paid in full at time of booking, refunds less deposit will be made until 14 days prior to the rental date; thereafter, no refund is possible. The full fee is due at least 14 days prior to rental date or the rental will be cancelled.
For ALL Sponsorships:
No refund will be provided. Consideration will be given to apply sponsorship to subsequent season if current season is cancelled.
For ALL Refunds:
If payment was made using a credit card, the credit card processing fees will not be refunded.
Fee Structure:
Changes to the fees schedule mentioned here are subject to change without notice.
